How we collect, use, and protect your data.
01Introduction
ZARAS AI LLC ("Company", "we", "us") operates Zaras AI (the "Service"). This Privacy Policy explains how we collect, use, and protect your information when you use our Service.
02Information we collect
Account information. When you create an account, we collect your name, email address, business name, and phone number.
Business data. Data you enter into the Service, including customer records, job details, estimates, invoices, notes, file attachments, and communication logs.
Usage data. We automatically collect information about how you interact with the Service, including pages visited, features used, browser type, device information, and IP address.
Payment information. Payment details are collected and processed by our third-party payment processor (Stripe). We do not store your full credit card information on our servers.
SMS & phone number data. We collect phone numbers provided directly by customers or entered by businesses into the platform. When text messages are sent through the Service, we store SMS message logs — including timestamps and delivery status — for the purposes of service delivery and troubleshooting. We do not sell or share phone numbers with third parties for marketing purposes. SMS services are provided via Twilio, and Twilio's privacy policy governs the transmission of messages through their infrastructure.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
03How we use your information
We use your information to: provide and maintain the Service; process transactions and send billing-related communications; send service-related SMS notifications such as appointment reminders, job updates, estimate and invoice alerts; respond to your requests and provide customer support; send important updates about the Service; improve and develop new features; and comply with legal obligations.
04Data sharing
We do not sell your personal information. We may share your information with: service providers who help us operate the Service (hosting, payment processing, email delivery); law enforcement when required by law; and parties involved in a business transfer (merger, acquisition).
We do not sell, rent, or share end-user phone numbers or SMS consent data with third parties or affiliates for marketing or promotional purposes.
05Data storage & security
Your data is stored securely using industry-standard infrastructure. We use encryption in transit (TLS/SSL) and implement access controls to protect your information. While we take reasonable measures to protect your data, no method of electronic transmission or storage is 100% secure.
06Data retention
We retain your data for as long as your account is active or as needed to provide the Service. Upon account termination, we will retain your data for a reasonable period to allow for export, after which it will be securely deleted. Some data may be retained longer as required by law.
07Your rights
You have the right to: access and export your data at any time through the Service; request correction of inaccurate information; request deletion of your account and associated data; opt out of non-essential communications.
08Cookies
We use essential cookies to maintain your session and preferences. We may use analytics cookies to understand how the Service is used. You can control cookie settings through your browser.
09Third-party services
The Service may integrate with third-party services (e.g., Stripe for payments, Twilio for SMS). These services have their own privacy policies, and we encourage you to review them.
10Children's privacy
The Service is not directed to individuals under 18. We do not knowingly collect information from children. If we learn that we have collected information from a child, we will delete it promptly.
11Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or in-app notification. Your continued use of the Service after changes constitutes acceptance.
12Contact
Questions about this Privacy Policy? Contact us at support@zaras.ai.